ClearPass subscriptions are processed by Paddle as our merchant of record. All refund requests are reviewed and processed by Paddle on our behalf, in line with the policy below.
You can cancel your monthly subscription at any time through your account settings or via Paddle's billing portal. Cancellation takes effect at the end of your current billing period — you continue to have full access until then. No refunds are issued for the current billing period after the renewal has been charged.
Full refund available within 7 days of purchase if fewer than 3 notes have been generated. After 7 days, or if 3 or more notes have been generated, the annual subscription is non-refundable but can be cancelled to prevent the next renewal.
Full refund available within 7 days of purchase if fewer than 3 notes have been used from the pack. After 7 days, or if 3 or more notes have been used, note packs are non-refundable. Unused notes expire at the end of the validity period (60 days for the 10-pack, 90 days for the 25-pack).
Full refund available within 7 days of purchase if fewer than 5 notes have been generated across the clinic's shared pool. After 7 days, or once usage exceeds the threshold, clinic subscriptions are non-refundable but can be cancelled to prevent the next renewal.
Cancellation stops future renewals. You continue to have access until the end of your paid period. Cancellation does not require a refund — you keep what you paid for.
Refund is a return of money already paid, subject to the eligibility above. Refunds are reviewed case-by-case and are not guaranteed outside the stated windows.
If you have a billing concern, please contact us at support@clearpass.health first — we resolve most issues within 1–2 business days. Filing a chargeback through your bank without first contacting us may result in immediate account suspension.
All transactions are processed by Paddle.com Market Limited (or relevant Paddle entity). Paddle is the merchant of record and handles billing, sales tax, invoicing, and refund processing. Refund decisions are made jointly between ClearPass and Paddle in line with this policy.
Refund requests, billing questions, or general support: support@clearpass.health