These Terms of Service ("Terms") govern your access to and use of the ClearPass.health clinical documentation assistance service at clearpass.health and related domains (the "Service"). By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms.
If you do not agree with any part of these Terms, do not access or use the Service.
The Service is operated as an unincorporated business from Dubai, United Arab Emirates, by a licensed UAE physician operating under the trading name ClearPass.health ("ClearPass.health," "we," "us," "our"). The operator's full legal name and postal address are available on written request to support@clearpass.health.
You can contact us at support@clearpass.health for any matter arising under these Terms.
In these Terms:
To use ClearPass.health, you must:
If you are using the Service on behalf of a clinic, hospital, or other organisation under a clinic plan, you confirm that you have the authority to bind that organisation to these Terms, and the term "you" refers to both you individually and that organisation.
You are responsible for:
You may not:
We may suspend or terminate accounts that we reasonably believe are being shared or used in violation of these Terms.
ClearPass.health is a software documentation assistance tool. It helps licensed healthcare professionals draft structured clinical documentation and insurance pre-authorisation justifications by processing clinical descriptions you enter and returning structured text output for your review.
ClearPass.health is not, and must not be used or represented as:
ClearPass.health produces draft documentation only. Every Documentation Output must be reviewed, edited if necessary, and approved by you (a licensed clinician) before it is used in any patient record, insurance submission, or other clinical context. You retain full and exclusive professional responsibility for the clinical decisions, diagnoses, treatments, and documentation that result from your use of the Service.
We make no representation that the Service will produce documentation that is accurate, complete, current, fit for any particular purpose, or compliant with any specific insurer, regulator, or institutional requirement.
All subscription and one-time purchases are processed by Paddle, which acts as the Merchant of Record for ClearPass.health. This means Paddle is the legal seller of the Subscription, handles payment processing, applies any applicable taxes (including VAT), and issues invoices and refunds. Your purchase is governed by Paddle's own Terms of Use and Privacy Policy in addition to these Terms.
ClearPass.health offers several plan types, which may include:
Current pricing, included usage limits, and feature inclusions are displayed on our pricing page and are part of these Terms by reference. We may modify pricing, plan features, and usage limits with at least 30 days' notice for active subscribers; price changes will not affect the remaining period of any prepaid annual subscription.
Recurring Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can cancel auto-renewal at any time through the Paddle customer portal or by contacting support@clearpass.health. Cancellation takes effect at the end of the current billing period; you retain access until then.
Refunds are governed by our Refund Policy at clearpass.health/refund, which forms part of these Terms by reference. In summary, refunds are processed on a case-by-case basis through Paddle; one-time note pack purchases are generally non-refundable once any generation has been used.
If a payment fails, we may suspend your access to the Service until payment is successfully processed. After repeated failed attempts and reasonable notice, your account may be downgraded or terminated.
Paddle handles all applicable taxes as the Merchant of Record. Prices displayed may be exclusive or inclusive of VAT and similar taxes depending on your billing jurisdiction; the final price will be shown at checkout.
When using the Service, you agree not to:
We may suspend or terminate accounts that we reasonably believe are violating this section, and we reserve the right to refuse service.
Your use of ClearPass.health is in addition to, and does not replace, your existing professional duties under:
In particular, you remain solely responsible for:
ClearPass.health is a documentation aid only. The professional accountability for everything done with that documentation remains with you.
The Service, including all software, design, user interface, documentation, branding, and other materials provided by ClearPass.health, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose during the term of your Subscription, subject to these Terms.
No other rights are granted to you by implication, estoppel, or otherwise. All rights not expressly granted are reserved.
You retain ownership of any clinical descriptions, narratives, or other content you enter into the Service. You grant ClearPass.health a limited licence to process that content solely for the purpose of providing the Service to you — that is, to transmit it (after auto-redaction) to our AI processing provider and return the Documentation Output to your browser. We do not retain your content beyond the duration required to generate the response (see the Privacy Policy).
Once a Documentation Output is generated and returned to you, you may use, edit, copy, share, store, and incorporate it into clinical records, insurance submissions, or other professional documents without restriction by us, subject to the limitations in Section 7 (Acceptable Use).
If you submit suggestions, ideas, or feedback about the Service, we may use them without restriction or compensation. Submitting feedback does not transfer ownership of your underlying ideas; it simply allows us to act on what you tell us.
Our handling of personal data is governed by our Privacy Policy at clearpass.health/privacy, which forms part of these Terms by reference. By using the Service, you confirm that you have read and understood the Privacy Policy.
In particular, you acknowledge and consent to:
The Service relies on the following third-party providers:
Each operates under its own terms of service and privacy policy. We select these providers carefully, but we are not responsible for the acts, omissions, or service interruptions of third parties beyond our reasonable control.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
Without limiting the foregoing, we do not warrant that:
You use the Service at your own discretion and at your own professional risk. The clinical judgment is yours; the Service is a drafting aid.
To the maximum extent permitted by applicable law:
(a) IN NO EVENT WILL CLEARPASS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) IN NO EVENT WILL CLEARPASS BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH:
(c) OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT YOU HAVE PAID TO PADDLE FOR CLEARPASS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) AED 500.
(d) THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND SURVIVE TERMINATION OF THESE TERMS.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ClearPass.health, its operator, and any future entity, employee, contractor, or affiliate, from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
We reserve the right to assume the exclusive defence of any matter for which you are required to indemnify us, in which case you will cooperate with us in asserting any available defences.
You may terminate your Subscription and these Terms at any time by:
Termination takes effect at the end of the current billing period. Fees already paid are non-refundable except as provided in our Refund Policy.
We may suspend or terminate your access to the Service immediately and without prior notice if you:
We may also discontinue the Service entirely with at least 30 days' notice to active subscribers, in which case we will offer pro-rata refunds of any prepaid unused subscription period.
Upon termination:
We may update these Terms from time to time. When we do:
If you do not agree with a material change, your remedy is to cancel your Subscription before the new Terms take effect. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the United Arab Emirates, including in particular Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE federal and emirate-level laws.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith discussion will be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
If you are a consumer resident in a jurisdiction whose mandatory consumer protection laws grant you rights that cannot be waived by contract, those rights are preserved notwithstanding the choice of law and jurisdiction above.
Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and ClearPass.health concerning the Service and supersede any prior or contemporaneous understanding.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.
No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, incorporation of a registered entity to operate the Service, or by operation of law.
Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authority, fires, floods, accidents, pandemics, strikes, internet or telecommunications outages, or third-party service provider failures.
Independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and ClearPass.health.
Notices. We may provide notices to you by email to the address associated with your account, or by posting on the Service. You may provide notices to us at support@clearpass.health.
Language. These Terms are provided in English. In case of any conflict with translations into other languages, the English version prevails.
For any questions, concerns, or notices relating to these Terms, contact us at:
A postal address is available on written request.
Last updated: 12 May 2026 · Version 2.0