Terms of Service

1. The Service

ClearPass is a clinical documentation assistance tool for licensed UAE healthcare professionals. ClearPass helps doctors generate insurance pre-authorization notes, EMR-ready clinical notes, and supporting justification letters that align with UAE insurer adjudication rules (Daman, Thiqa, DHA, DOH, NextCare, AXA, ADNIC, MetLife, MSH, NAS, and other licensed UAE insurers).

2. Eligibility

Users must be licensed healthcare professionals practising in the United Arab Emirates. By registering, you confirm that you hold a valid medical, allied-health, or clinical professional licence issued by DHA, DOH, MOHAP, or another recognised UAE health authority.

3. Subscription & Billing

Subscriptions are billed via Paddle, our merchant of record. Paddle handles payment processing, sales tax, and invoicing on our behalf.

• Monthly plans: billed each month, cancel anytime through your account settings, no partial refunds for the current billing period.
• Annual plans: billed in advance for the full year. Refund eligibility detailed in our Refund Policy.
• Note packs (10-pack and 25-pack): one-off purchase, no recurring billing. Unused notes expire at the end of the validity window (60 days for 10-pack, 90 days for 25-pack).
• Clinic plans: per-clinic subscription with a shared daily note pool across the registered doctors at that clinic.

4. Clinical Responsibility — Important

ClearPass generates documentation assistance only. It is not a medical device, clinical decision-support system, diagnostic tool, or substitute for professional medical judgment.

The treating physician is solely responsible for reviewing, verifying, and approving every piece of AI-generated content before submitting it to any insurer, healthcare authority, or patient record. ClearPass does not guarantee insurance approval — approval decisions rest entirely with the insurer.

5. Patient Data — Strict Rules

Users must not enter patient-identifiable information (names, Emirates ID numbers, MRN, date of birth, contact details) into the ClearPass input fields. Use initials, age, gender, and clinical details only. ClearPass auto-redacts common identifier patterns before transmission as a safety net but the legal responsibility for de-identification rests with the user.

Clinical note text is processed in real time by ClearPass's AI infrastructure and is never stored on ClearPass servers. Generated note history is stored only in your browser's localStorage — on your device, deletable by you at any time.

6. Service "As Is"

ClearPass is provided on an "as-is" basis without warranties of any kind, express or implied. ClearPass does not guarantee insurance approval, claim acceptance, error-free output, or uninterrupted availability. Service availability targets are best-effort.

7. Acceptable Use

• Do not share your access code with anyone — accounts are individual.
• Do not use ClearPass for purposes outside legitimate clinical documentation.
• Do not attempt to reverse-engineer, extract, or scrape the underlying AI prompts or system rules.
• Do not use ClearPass to generate fraudulent claims or false medical information.

8. Intellectual Property

The ClearPass platform, brand, logo, prompts, and supporting infrastructure remain the property of ClearPass. The clinical notes you generate using ClearPass belong to you and your clinical practice — you are free to submit them to insurers, paste them into your EMR, or use them for any clinical or administrative purpose.

9. Termination

We reserve the right to suspend or terminate accounts that violate these Terms or that misuse the service. You can cancel your subscription at any time through your account settings or via Paddle's billing portal.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from your use of ClearPass shall be resolved in the courts of the UAE.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email and via the in-app notification. Continued use of the service after a change constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email support@clearpass.health.