An AI medical scribe for urgent care clinics

Urgent care means many short visits in a row: sprains, sore throats, cuts, urinary symptoms, rashes. Each needs a focused note, a clear decision and safety-netting advice the patient can take home. ClearPass transcribes each visit, drafts the note, and writes the patient instructions and sick note from the same conversation.

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What an urgent care note needs

Urgent care notes are short, but they are the notes most often read after a patient returns or goes elsewhere. The reasoning behind sending someone home matters as much as the diagnosis.

A focused history with the negatives that matter: no head injury, no fever, no red flag features.
Vital signs, and a statement when they are normal.
Focused examination with side, and the decision rule you applied, for example for ankle or knee imaging.
Results of point-of-care tests such as urine dipstick, rapid strep or glucose.
What was done: wound closure with length, method and number of sutures, splint type, medicines given.
Safety-netting: the specific signs that should bring the patient back, and the time frame.
Follow-up: with the family doctor, a fracture clinic, or back to urgent care.

Example: laceration repair

Urgent care visit, Procedure structure

History: Woman in her thirties cut the palm of her left hand on a broken glass 1 hour ago. Right-handed. Tetanus booster 4 years ago. No other injuries.
Examination: 2.5 cm linear laceration over the left thenar eminence, clean edges. No foreign body seen. Full flexion and extension of all fingers against resistance. Sensation normal on both sides of each digit. Capillary refill under 2 seconds.
Procedure: Verbal consent. Local anaesthetic infiltration. Irrigated with saline. Explored: no tendon involvement, base visible. Closed with 4 interrupted non-absorbable sutures. Dressing applied.
Plan: Suture removal in 10 to 14 days with the practice nurse. Keep dry for 48 hours. Return if redness spreading, pus, fever, numbness or difficulty moving fingers.

Invented patient. The repair and aftercare are the invented clinician's decisions.

Guided templates for common presentations

Many urgent care visits match guided templates. Family Medicine / GP has Sore throat / URTI, Cough / chest infection, UTI / urinary symptoms, Skin complaint, MSK / joint pain and Headache. Emergency / Critical Care has Limb injury / fracture, Collapse / syncope and Anaphylaxis / severe allergy for sicker patients.

SOAP with Concise length is the usual choice for short visits, and Procedure suits wound repairs and splinting. See the SOAP note for upper respiratory infection and SOAP note for urinary tract infection for worked examples.

Documents patients leave with

Patient instructions with the safety-netting advice in plain language; see the patient instructions template.
A sick note for work or school, written from the visit; see the sick note template.
A referral letter to a fracture clinic, the emergency department or the family doctor.
ICD-10 and procedure codes where your country uses them, to check before submitting.

Reviewing the draft

Check the safety-netting. The return advice in the note should match what you told the patient, and the patient instructions should match the note.
Check the negatives. A relevant negative that you asked about should not have disappeared or turned positive.
Check side and measurements. Wound length, suture count and laterality are marked by the Numbers check when not said.
Check the codes. Suggested codes are a starting point; confirm each against the visit.

What ClearPass does not do

It does not replace your judgement. Every note is an AI draft that you review and correct before it is used.
It is not a medical device and does not make clinical decisions. It is a documentation aid.
It does not connect to your EMR. The note is copy-ready text that pastes into any system.

Privacy

Clinical note content is not stored on ClearPass servers: it is processed to write the note, then discarded. Consultation audio is transcribed and discarded, never stored. Your note history stays in your browser, on your device, and you choose how long it is kept. Common identifiers are removed from typed and transcribed text before it reaches the AI; that is a best-effort safeguard, so leave names, ID numbers and file numbers out where you can. Processing goes through the AI providers named in our Privacy Policy, which sets out exactly what each one receives and how long it keeps it. ClearPass does not sign HIPAA business associate agreements today.

Questions

Is it fast enough for a busy walk-in clinic?

The draft is ready shortly after you tap Stop, and Concise length keeps it short. Several patients can also be transcribed in one session and separated into their own notes.

Does it apply decision rules for imaging?

No. It writes down the rule you applied and the result. The decision is yours.

Can I hand the patient their instructions on paper?

The patient instructions are copy-ready text. Paste them into your system or a document to print, or send them by your usual method.

What does ClearPass cost?

The 7-day trial is free, needs no card and simply ends after 7 days, with no automatic charge. After that there is one plan: $78 a month or $858 a year, with every visit transcribed.

Try it on your next clinic day

The full product for 7 days, with no card and no automatic charge. Then $78 a month or $858 a year. Pricing details.

Start free — 7 days, no card