An AI medical scribe for visits in Arabic and English

Many consultations do not stay in one language. The patient describes the pain in Arabic, you ask about medication in English, and the answer comes back in a mix of both, sometimes inside a single sentence. ClearPass transcribes the visit as it happens and writes the clinical note in English, in the structure you use, ready to copy into your EMR.

How it works

1. Tap Transcribe before you start. You confirm the patient has agreed, every time.
2. See the patient as usual. Speak Arabic, English, or switch between them halfway through a sentence. There is nothing to dictate and nothing to type.
3. Tap Stop. The note is written in English, in SOAP, one of the other note structures, or your own headings, ready to copy into any EMR.

Who it is for

Clinicians whose patients move between Arabic and English: general practice, internal medicine, paediatrics and the other specialties ClearPass covers, more than 150 in all. If the visit needs payer approval, the justification letter and the ICD-10 and procedure codes come from the same conversation, one click away. See prior authorization letters.

What real Arabic and English consultations sound like

In practice, the switching follows patterns. Patients often describe symptoms in Arabic and name medicines, tests and diagnoses in English, because that is how they read them on the box or the lab report: a sentence about tiredness in Arabic ends with 'vitamin D' or 'HbA1c'. Doctors often ask questions in Arabic and explain the plan with English terms such as 'follow-up', 'ultrasound' or 'referral'.

Everyday words carry clinical meaning. Patients commonly say sukkar (sugar) for diabetes and daght (pressure) for blood pressure, and the note should read diabetes and hypertension only when that is what you confirmed. Dialects differ widely, and the same symptom can be described in very different words; the transcript keeps what was said, and the note is written from it in English.

Getting a clean note from a mixed visit

• Say key numbers clearly, in whichever language comes naturally. The numbers check marks any number in the note that was never said, so a dose or reading that appeared from nowhere stands out.
• Printed reports may use Arabic-Indic digits. If you photograph a report, check that the values in the note match the page.
• Name medications once in full, especially brand names that sound alike. Local brand names can be misheard; correct them in the draft.
• Patient names are transliterated in many ways. Leave names out of the conversation where you can; identifiers are removed on a best-effort basis before the text reaches the AI.

Transcription quality varies with dialect, accent, speed and background noise. The trial is the honest way to check it with your own patients before you rely on it.

Family members and interpreters

Arabic-speaking patients often come with a relative who adds details or answers for them, sometimes in a different dialect from the patient. Speaker separation labels the voices, so the note can reflect who reported what. If the relative's account differs from the patient's, say so aloud when you clarify, and check that the draft keeps the distinction.

What ClearPass does not do

• It does not replace your judgement. Every note is an AI draft that you review and correct before it is used.
• It is not a medical device and does not make clinical decisions. It is a documentation aid.
• It does not connect to your EMR. The note is copy-ready text that pastes into any system.
• It does not write the note in Arabic. The consultation can be in any mix; the note comes out in English.

Privacy

Clinical note content is not stored on ClearPass servers: it is processed to write the note, then discarded. Consultation audio is transcribed and discarded, never stored. Your note history stays in your browser, on your device, and you choose how long it is kept. Common identifiers are removed from typed and transcribed text before it reaches the AI; that is a best-effort safeguard, so leave names, ID numbers and file numbers out where you can. Processing goes through the AI providers named in our Privacy Policy, which sets out exactly what each one receives and how long it keeps it. ClearPass does not sign HIPAA business associate agreements today.

Questions

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