An AI medical scribe for Urdu and English consultations
Urdu-speaking patients often explain how they feel in Urdu and name their tablets, tests and diagnoses in English. ClearPass transcribes both, including switches in the middle of a sentence, and writes the clinical note in English in the structure you choose.
The words patients use
Body parts and symptoms usually come in Urdu: jigar for liver, gurda for kidney, pet for abdomen, sar dard for headache, saans phoolna for breathlessness. Conditions often arrive in English loanwords, such as 'sugar' for diabetes, 'blood pressure' or 'BP', 'allergy' and 'infection'. A phrase like 'dil ghabrata hai' is common and can mean palpitations, anxiety or nausea depending on the patient.
The note should reflect what you concluded, not the patient's shorthand. When a vague phrase matters, ask a follow-up question aloud and say your interpretation, so it reaches the transcript and then the note.
Script, transliteration and names
Urdu is written in Nastaliq script, right to left, but many patients text in Roman Urdu. Family names and place names can be spelled in several ways in Latin letters, and a transcript may show a different spelling from the one on the patient's file.
That matters most for identity. Do not rely on a transcribed name to match a note to a patient; use your own clinic system for that. Leave names and ID numbers out of the conversation where possible. Identifiers are removed on a best-effort basis before the text reaches the AI.
- Spoken Urdu and Hindi overlap heavily. If your patients use both, the Hindi and English page covers the fraction words used for doses and times.
- Religious and cultural phrases in the conversation are transcribed but do not belong in the note; the note is built from the clinical content.
Medications and fasting
Many patients adjust medication around fasting periods or meal times and describe it in Urdu. Timing words such as sehri and iftar may appear in the transcript. Make sure the plan in the note states the timing in plain English, for example 'metformin with the evening meal', exactly as you decided it.
Brand names bought locally or abroad are often unfamiliar to transcription. Ask the patient to show the pack and read the generic name aloud. The numbers check then marks any dose in the note that was never spoken.
What to expect on quality
Urdu is one of the languages named on the site, and code-switching with English is handled. Accuracy still depends on accent, speed, noise and how many people talk at once. Try it on real clinic sessions during the trial and compare the transcript with what you heard.
Consultations with an elder and a younger relative
A common pattern is an older patient who speaks mainly Urdu and a son or daughter who switches to English for the clinician. The history then arrives twice, once in Urdu from the patient and once, summarised, in English from the relative. Speaker separation keeps the two apart. When they disagree, for example on how long a symptom has lasted, ask the patient directly and repeat the answer, so the note does not simply take the relative's version.
What ClearPass does not do
- It does not replace your judgement. Every note is an AI draft that you review and correct before it is used.
- It is not a medical device and does not make clinical decisions. It is a documentation aid.
- It does not connect to your EMR. The note is copy-ready text that pastes into any system.
- It does not write the note in Urdu. The consultation can mix Urdu and English; the note comes out in English.
Privacy
Clinical note content is not stored on ClearPass servers: it is processed to write the note, then discarded. Consultation audio is transcribed and discarded, never stored. Your note history stays in your browser, on your device, and you choose how long it is kept. Common identifiers are removed from typed and transcribed text before it reaches the AI; that is a best-effort safeguard, so leave names, ID numbers and file numbers out where you can. Processing goes through the AI providers named in our Privacy Policy, which sets out exactly what each one receives and how long it keeps it. ClearPass does not sign HIPAA business associate agreements today.
Questions
What if the patient also speaks Punjabi or Pashto?
Most languages are detected automatically and the visit can switch between them, but quality is less predictable for less widely spoken languages and dialects. Test the languages your patients actually use during the trial.
Is the note written in Urdu?
No. The note is always in English.
Does it cope with Roman Urdu spellings?
The transcript may use either script. It does not affect the English note, but names can appear in different spellings, so do not use them to identify the patient.
Can a relative translate during the visit?
Yes. Speaker separation labels the voices, and the note is built from the whole conversation. Check that the translated history matches what you understood.
What does ClearPass cost?
The 7-day trial is free, needs no card and simply ends after 7 days, with no automatic charge. After that there is one plan: $78 a month or $858 a year, with every visit transcribed.
Try it on your next clinic day
The full product for 7 days, with no card and no automatic charge. Then $78 a month or $858 a year. Pricing details.
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