A multilingual medical scribe for any consultation language
Patients do not always speak the language you chart in, and many visits use more than one. ClearPass transcribes the consultation in whatever language it happens in: Arabic, English, Hindi, Urdu, Tagalog, Turkish, most other languages, or any mix of them in the same visit. The clinical note is written in English, in your structure, ready to copy into your EMR.
How it works
- Tap Transcribe before you start. You confirm the patient has agreed, every time.
- See the patient as usual, in the language the patient is comfortable in. If the conversation changes language, even mid-sentence, carry on. The language is detected automatically.
- Tap Stop. One note, in English, in SOAP, one of the other note structures or your own headings. Copy it into your EMR.
Who it is for
Doctors whose patients speak a different language from the one they chart in, and doctors whose consultations move between two or three languages in one visit. It covers more than 150 specialties. ICD-10 and procedure codes are suggested where your country uses them.
There are pages for specific language pairs: Arabic and English, Hindi and English, Urdu and English, Tagalog and English and Turkish and English.
Three-language visits and family interpreters
Some visits involve more than two languages: a patient who speaks one language at home, a relative who translates into a second, and a clinician who answers in English. Speaker separation keeps the voices apart, and the note is built from the whole conversation. When a relative interprets, what ends up in the note is what was said in the room; if the translation was loose, the note can only be as good as it.
Where a professional interpreter is present, the transcript includes both the patient's words and the interpreter's. That is often an advantage: the English side of the interpretation gives a clean source for the note.
Honest limits
- Quality varies by language, accent, dialect and background noise. Widely spoken languages generally do better than rare ones.
- Medication names, place names and personal names are the most common errors in any language. Check them in the draft.
- Numbers deserve attention in every language. The numbers check marks figures in the note that were never said.
- The trial is the way to test your own patient languages. There is no card and no automatic charge.
Getting the best transcript in any language
The same few habits help whatever language the visit is in. Place the device between you and the patient, not behind a monitor. Let one person speak at a time where you can; overlapping voices are hard for any listener. When a number matters, say it clearly and then repeat it in the language you chart in.
Local words for symptoms rarely map one to one onto English medical terms. When a patient uses a word you know to be vague, ask a follow-up question and state your interpretation aloud. The transcript then carries the clinical meaning, and the English note follows it rather than guessing.
What ClearPass does not do
- It does not replace your judgement. Every note is an AI draft that you review and correct before it is used.
- It is not a medical device and does not make clinical decisions. It is a documentation aid.
- It does not connect to your EMR. The note is copy-ready text that pastes into any system.
- It is not an interpreter. It does not translate for the patient during the visit, and it does not write notes in languages other than English.
Privacy
Clinical note content is not stored on ClearPass servers: it is processed to write the note, then discarded. Consultation audio is transcribed and discarded, never stored. Your note history stays in your browser, on your device, and you choose how long it is kept. Common identifiers are removed from typed and transcribed text before it reaches the AI; that is a best-effort safeguard, so leave names, ID numbers and file numbers out where you can. Processing goes through the AI providers named in our Privacy Policy, which sets out exactly what each one receives and how long it keeps it. ClearPass does not sign HIPAA business associate agreements today.
Questions
Does it work with sign language or a phone interpreter?
It transcribes spoken voices only. With a phone interpreter on speaker, it hears the interpreter and the patient, and the note is built from the whole conversation. It cannot see sign language.
Which languages does it work with?
Arabic, English, Hindi, Urdu, Tagalog and Turkish are commonly used, and most other languages are detected automatically, including visits that mix several of them. Test yours in the trial.
What language is the note written in?
English. However many languages the visit used, you get one clinical note in English.
Do I have to type anything?
No. Tap Transcribe, see the patient and tap Stop. You can still type or paste a note, or add a photo of a lab or radiology report, if you prefer.
Do I need to tell it which language to expect?
No. The language is detected automatically, and the conversation can switch languages at any point.
What does ClearPass cost?
The 7-day trial is free, needs no card and simply ends after 7 days, with no automatic charge. After that there is one plan: $78 a month or $858 a year, with every visit transcribed.
Try it on your next clinic day
The full product for 7 days, with no card and no automatic charge. Then $78 a month or $858 a year. Pricing details.
Start free — 7 days, no card